Digital library
Textbooks, references and open learning resources.
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BMT 1650: Customer Service 2021)
Perry and Benbow · Prince George's Community College
In the contents: 02: Analyze the customer in todays business environment
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Organizational Culture
Mabel Gehrett · Western Technical College
This text examines employee engagement in the workplace to improve morale and foster a positive, productive work environment. It highlights effective business communication and the impact of culture on organizational effectiveness.
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Criminal Law: An Integrated Approach
Alice Ristroph · Brooklyn Law School
Criminal law seems familiar, but the apparent familiarity can be misleading. Media or cultural depictions of criminal law are often inaccurate and these depictions won’t teach you to practice law or to pass a bar exam. This book does pursue those goals, and others. It seeks to give you an understanding of American criminal law that will be useful whether you practice in this field or a different area of law, and indeed, an understanding that will be useful even if you do not practice law at all.
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FIN 4430: Professional Foundations - SIE Companion
Andrew Carr · Aurora University
This open educational resource supports FIN 4430: Professional Foundations by providing a structured, student-friendly companion to core Securities Industry Essentials (SIE) topics. The text emphasizes professional reasoning, ethical decision-making, and applied understanding of capital markets, financial products, trading mechanics, and regulation. It is designed to supplement course readings and instruction rather than replace them, and it includes career-aligned framing, learning outcomes, an
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Guidelines for Improving the Effectiveness of Boards of Directors of Nonprofit Organizations
Murray & Harrison · University at Albany and University of Victoria
The purpose of this book is to help boards of directors of nonprofit organizations improve their performance after completing the online board self-assessment tool found at www.boardcheckup.com. However, it can also be used as a stand-alone resource for any board seeking to enhance its effectiveness in that it also contains the diagnostic questions on which the online tool is based.
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Getting Started as an Entrepreneur
Wikipedia · Wikibooks
In the contents: 4.01: Business Plans · 4.02: Business Models
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Principles of Management
Karen Calendo · Concordia University Chicago
In the contents: 4.05: Small Business · 4.06: Start Your Own Business · 4.07: Managing a Small Business
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Customer Centric Strategy
Kerri Shields · Centennial College
Customer centricity is about organizational transformation making the customer the focus for business decisions, processes, product development, services, and procedures. Some companies purport to be customer centric but they fall short in connecting this concept throughout all functional areas of the business. While it is important to offer superb customer service, being customer centric is far more than that.
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Information Governance Modern OER Textbook
Gregory Hess · Baker College
Information Governance in the Age of AI (2026 Practices) is an Open Educational Resource (OER) designed for undergraduate students in business, information systems, cybersecurity, and law. Modernizing traditional governance frameworks for the realities of the zettabyte data deluge, this text prepares students to navigate the complexities of Generative AI, global privacy regulations (such as the EU AI Act and GDPR), and zero-trust architectures. Through practical case studies and modern framework
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The Parallel Entrepreneur
Ryan Buckley · Diablo Valley College
In the contents: 1.04: Chapter 3 Business Rationale · 2.03: Chapter 8 Business Structure · 2.09: Chapter 14 How and When to Sell a Business
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Electronic Commerce - The Strategic Perspective
Richard T. Watson, Pierre Berthon, Leyland F. Pitt, George M. Zinkhan · LibreTexts
This book is written both for practitioners and business students. Managers wishing to understand how electronic commerce is revolutionizing business will find that our comprehensive coverage of essential business issues (e.g., pricing and distribution) answers many of their questions. Advanced business students (junior, seniors, and graduate students) will find that the blend of academic structure and practical examples provides an engaging formula for learning.
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Liberty, Equality, and Due Process: Cases, Controversies, and Contexts in Constitutional Law
Ruthann Robson · City University of New York (CUNY) School of Law
This Casebook is intended as a Casebook for a course in Constitutional rights, focused on the guarantees of liberty, equal protection, and due process in the United States Constitution. It stresses the doctrinal developments but also explores the theoretical and historical contours focusing on the Fourteenth Amendment to the United States Constitution.
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Crawford Automation – A Guided Application of Structured Problem Solving
Stephen Thomson, Kevin Hollis, and Laurie Turnbull · Institute of Technology and Advanced Learning and Conestoga College
This is a multimedia-enabled case in which students will be guided, by an industry expert, to apply structured problem-solving that addresses a typical supply chain problem, missing parts. What first appears as the issue may be a symptom of a root cause(s). The case utilizes videos, data files for analytics, audio recording, and videogame-style exercises to find the missing box of parts.
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Employee Recruitment and Retention
Northeast Wisconsin Technical College
This text applies the skills and tools necessary to hire and retain qualified employees. Legal issues, testing, screening, interviewing, selecting and negotiating techniques will be demonstrated and assessed for each learner.
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Introduction to Professional Communications
Melissa Ashman · Kwantlen Polytechnic University
No matter your field, having professional communication skills is essential to success in today's workplace. This book covers key business communications topics that will help you in your career, including intercultural communication, team work, professional writing, audience analysis and adapting messages, document formatting, oral communication, and more.
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BMT 2590: Employee Training and Development 2021
Denean Robinson & Charles L. Perry · Prince George's Community College
In this course students are introduced to effective organizational training and development in the workplace. Students begin by examining the different theories of development training. This serves as the basis for a needs assessment using a SWOT analysis. Students examine the cost effectiveness of a training, as well as the benefits and challenges associated with the use of technology in organizational training. Additionally, students examine how to determine the appropriate training methods
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Technical Project Management in Living and Geometric Order
Jeffrey Russell, Wayne Pferdehirt, and John Nelson · University of Wisconsin-Madison
The Technical Project Management class is designed to help students build on their past experiences and develop effective strategies for managing complex technical projects, with an emphasis on applying project management concepts to real-world problems. In the weekly web conferences, the class comes together in community to discuss the lesson topics, considering the practical applications of the concepts in each subject area.
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Operations Management
Jamie Hammond · Western Technical College
In the contents: 01: Operations in Business · 1.02: Functional Areas of Business · 2.06: Selecting Business-Level Strategies
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Growth and Competitive Strategy in Three Circles
Anonymous · LibreTexts
Through good economic times and bad, marketing remains the pivotal function in any business. Determining and satisfying the needs of customers through products that have value and accessibility and whose features are clearly communicated is the general purpose of any business. It is also a fundamental definition of marketing. This text introduces students to the marketing strategies and tools that practitioners use to market their products.
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Introduction to Criminology
George Cartwright · Madera Community College
Welcome to Introduction to Criminology at Reedley College. This textbook was designed especially for Reedley College Criminology students. It will provide an overview of the three components of the Criminal Justice System: Law Enforcement, Courts, and Corrections. There are four types of interactive features in this book to help you, the student, engage with the various concepts and procedures behind criminology.