External
Trades Access Common Core Line B: Use Interpersonal Communication Skills
No matter what your job is, you will need to communicate with other people. Your communication skills determine how successfully you receive and transmit information. Communication is arguably the most important of all life skills and plays a significant role in all aspects of work and home life. Communication is verbal, written, and non-verbal, and every gesture, voice inflection, or facial movement speaks volumes and conveys information to others.
- Author
- Camosun College
- Publisher
- BC Campus
- Source
- LibreTexts
- License
- CC BY
- Language
- EN
- Category
- Soft Skills
Contents· 28 sections
- 01: Introduction Objectives Resources
- 02: Learning Task 1- Describe the Principles of Communication
- 2.01: Verbal Communication
- 2.02: Written Communication
- 2.03: Non-verbal Communication
- 2.04: Effective Listening
- 2.05: Working in Groups
- 2.06: Self-Test 1
- 03: Learning Task 2- Describe Effective Listening Techniques
- 3.01: Active Listening
- 3.02: Self-Test 2
- 04: Learning Task 3- Describe the Procedures for Giving and Receiving Feedback
- 4.01: Sending Messages
- 4.02: Constructive Criticism
- 4.03: Self-Test 3
- 05: Learning Task 4- Describe Assertive Communication
- 5.01: Assertive Communication
- 5.02: Self-Test 4
- 06: Learning Task 5- Describe Conflict Resolution Techniques
- 6.01: Conflict Resolution Techniques
- 6.02: Self-Test 5
- 07: Learning Task 6- Describe Effective Problem Solving and Decision Making
- 7.01: Effective Problem Solving and Decision Making
- 7.02: Self-Test 6
- 08: Appendix
- 8.01: Summary and References
- 8.02: Essential Skills Resources
- 8.03: Answer Key