External
Managing People
This course is designed to establish a foundation for front line supervisory effectiveness. Concepts in this course will develop practical skills in hiring, training, communication, motivation, counseling, employee evaluation and conflict resolution. The course includes important theories and readings, case studies, relevant videos, and self-assessment to develop a supervisory philosophy of their own.
- Author
- Mabel Gehrett
- Publisher
- Western Technical College
- Source
- LibreTexts
- License
- CC BY
- Language
- EN
- Category
- Business Administration
Contents· 80 sections
- 01: Module 1 - Management and Leadership
- 1.01: Leadership Skills Assessment
- 1.02: The Difference Between Managers and Leaders
- 1.03: Leadership
- 1.3.01: Introduction
- 1.3.02: The Nature of Leadership
- 1.3.03: The Leadership Process
- 1.3.04: Types of Leaders and Leader Emergence
- 1.3.05: The Trait Approach to Leadership
- 1.3.06: Behavioral Approaches to Leadership
- 1.3.07: Situational (Contingency) Approaches to Leadership
- 1.3.08: Substitutes for and Neutralizers of Leadership
- 1.3.09: Transformational Visionary and Charismatic Leadership
- 1.3.10: Leadership Needs in the 21st Century
- 1.3.11: Summary
- 1.04: WATCH- Bases of Power
- 1.05: WATCH- Why Good Leaders Make You Feel Safe
- 02: Module 2 - Selection and Hiring and Employee Training
- 2.01: Introduction
- 2.1.01: Achieving High Performance through Human Resources Management
- 2.1.02: Employee Recruitment
- 2.1.03: Employee Selection
- 2.1.04: Employee Onboarding and Orientation
- 2.1.05: Onboarding New Hire Training and Coaching and Mentoring
- 2.02: 4 Criteria of Workforce Planning
- 2.03: Discussion Topic
- 2.04: Human Resources Documents
- 2.05: The Pursuit of Happyness Job Interview
- 2.06: Legal Considerations in Selection
- 2.07: The Power of Effective Onboarding
- 03: Module 3 - Employee Evaluation and Counseling
- 3.01: Performance Appraisal Systems
- 3.02: Employee Training and Development
- 3.2.01: Techniques of Performance Appraisal
- 3.2.02: Feedback
- 3.03: Performance Management
- 3.04: Performance Reviews Then and Now
- 3.05: Identifying Poor Performers
- 3.06: Identifying the Causes of Poor Performance
- 3.07: Laws Impacting Performance Management
- 3.08: How to Coach An Underperforming Employee
- 04: Module 4 - Employee Motivation and Communication
- 4.01: Motivation - Questions to Consider
- 4.1.01: Motivation - Direction and Intensity
- 4.1.02: Content Theories of Motivation
- 4.1.03: Process Theories of Motivation
- 4.1.04: Recent Research on Motivation Theories
- 4.1.05: Summary
- 4.02: REVIEW and WATCH - Goal Theory
- 4.03: Managerial Communication
- 4.3.01: The Process of Managerial Communication
- 4.3.02: Types of Communications in Organizations
- 4.3.03: Factors Affecting Communications and the Roles of Managers
- 4.3.04: Managerial Communication and Corporate Reputation
- 4.04: Maslow
- 4.05: Business Stakeholders
- 4.06: Stakeholder Communication
- 05: Module 5 - Managing Teams
- 5.01: Managing Teams
- 5.1.01: Teamwork in the Workplace
- 5.1.02: Team Development Over Time
- 5.1.03: Things to Consider When Managing Teams
- 5.1.04: Opportunities and Challenges to Team Building
- 5.1.05: Team Diversity
- 5.1.06: Multicultural Teams
- 5.1.07: Summary
- 5.02: Characteristics of an Effective Team
- 5.03: What It Takes To Be a Successful Team
- 5.04: How To Build Great Teams
- 5.05: Conflict - Use It Don't Defuse It
- 5.06: Cross-Cultural Management
- 06: Module 6 - Conflict Resolution
- 6.01: Chapter Introduction
- 6.1.01: Conflict in Organizations- Basic Considerations
- 6.1.02: Causes of Conflict in Organizations
- 6.1.03: Resolving Conflict in Organizations
- 6.02: Workplace Conflict
- 6.03: The Do's and Don'ts of Workplace Conflict
- 6.04: Addressing Conflict with Simon Sinek
- 6.05: The 5 Conflict Styles