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BMT 2660: Conflict Management (2021)

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BMT 2660: Conflict Management (2021)

This course provides powerful techniques for dealing effectively and confidently with difficult situations in the workplace. The course further examines strategies to strengthen organizational efficiency and productivity by developing, building and strengthening more cooperative and productive working relationships. Subtopics include defining the causes and types of conflict and its impact on productivity, costs and profits. Students are taught the elements of emotional intelligence and its role

Business
Author
Charles Perry
Publisher
Prince George's Community College
Source
LibreTexts
Language
EN
Category
Business Administration
Read online Download PDF (open licence)
Contents· 34 sections
  1. 01: Analyze the causes and types of conflict
  2. 1.01: What Is Conflict
  3. 1.02: Conflict Resolution at Work
  4. 1.03: Introduction to Conflict Within Teams
  5. 1.04: Conflict Within Teams
  6. 1.05: Thinking About Conflict
  7. 1.06: Conflict Styles
  8. 02: Examine how conflict impacts organizational outcomes
  9. 2.01: Understanding Conflict
  10. 2.02: Introduction to Conflict Management
  11. 2.03: Sources of Conflict in an Organization
  12. 2.04: Conflict in the Work Environment
  13. 2.05: Dealing with Conflict- Different Approaches
  14. 2.06: Managing Intercultural Conflict
  15. 03: Describe how to apply emotional intelligence in the workplace to increase productivity.
  16. 3.01: Emotions and Feelings
  17. 3.02: Emotional Intelligence
  18. 3.03: What are the theories of multiple intelligences and emotional intelligence
  19. 04: Apply conflict management techniques to develop effective workplace relationships
  20. 4.01: Conflict is Normal
  21. 4.02: Responses to Conflict
  22. 4.03: Conflict Management I
  23. 4.04: Conflict Management II
  24. 4.05: Conflict Management Strategies
  25. 4.06: Power and Influence
  26. 4.07: Negotiation Failure- The Case of the PointCast
  27. 05: Utilize negotiation strategies to resolve conflict.
  28. 5.01: Negotiation I
  29. 5.02: Negotiations II
  30. 5.03: Effective Conflict Management Strategies Using Negotiations
  31. 06: Implications for Leaders and Managers Resolving Conflict
  32. 6.01: Leadership and Conflict
  33. 6.02: The Role of Ethics and National Culture
  34. 6.03: Emotional and Social Intelligence in Leadership