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COMS 155: Workplace Skills

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COMS 155: Workplace Skills

This course is designed to improve communication competency and skills students will use in professional environments. The course focuses on the relationship between the workplace and culture, self-concept and perception, listening, conflict management and teamwork dynamics, job interviewing skills, and nonverbal and oral communication.

Social Sciences
Author
Holly Manning
Publisher
Johnson County Community College
Source
LibreTexts
License
CC BY-NC-SA
Language
EN
Category
Basic Sciences
Read online Download PDF (open licence)
Contents· 66 sections
  1. 01: Communication Basics
  2. 1.01: Communication in Context
  3. 1.02: Elements in communication
  4. 1.03: Why Is It Important to Communicate Well
  5. 1.04: Your Responsibilities as a Communicator
  6. 02: Culture in the Workplace
  7. 2.01: Intercultural communication
  8. 2.02: Cultural Diversity
  9. 2.03: Demographic Diversity
  10. 2.04: Gender Diversity
  11. 2.05: How Biases Are Formed
  12. 03: Verbal and NonVerbal Communication
  13. 3.01: Principles of Verbal Communication
  14. 3.02: Language Can be an Obstacle to Communication
  15. 3.03: Improving Verbal Communication
  16. 3.04: Principles of Nonverbal Communication
  17. 3.05: Types of Nonverbal Communication
  18. 04: Perception and the Self
  19. 4.01: Perception Process
  20. 4.02: Perceiving Others
  21. 4.03: Perceiving and Presenting Self
  22. 4.04: Improving Perception
  23. 05: Listening
  24. 5.01: Hearing versus Listening
  25. 5.02: The Value of Listening
  26. 5.03: The Three A's of Active Listening
  27. 5.04: Strategies to Enhance Listening
  28. 06: Conflict in the Workplace
  29. 6.01: Understanding Conflict
  30. 6.02: Sources of Conflict in an Organization
  31. 6.03: Conflict in the Work Environment
  32. 6.04: Dealing with Conflict- Different Approaches
  33. 6.05: Managing Intercultural Conflict
  34. 07: Speeches
  35. 7.01: Benefits of Public Speaking
  36. 7.02: Oral presentations
  37. 7.03: Speaking Competencies
  38. 7.04: Types of Speeches and Speaking Occasions
  39. 7.05: Organizing Principles for Your Speech
  40. 7.06: Elevator Speech
  41. 7.07: Visual Aids
  42. 7.08: Myths and Realities of Public Speaking
  43. 7.09: What are filler words and why do we use them
  44. 7.10: How can we reduce our use of filler words
  45. 08: Interviewing
  46. 8.01: Rituals of Conversation and Interviews
  47. 8.02: Types of Interviews
  48. 8.03: Preparing for Interviews
  49. 8.04: Interview Questions
  50. 8.05: Wrapping it Up and Looking Ahead
  51. 8.06: Virtual Interviews- the New Normal
  52. 8.07: Ten Tips for Virtual Interviewing Success
  53. 09: Group Communication Teamwork and Leadership
  54. 9.01: What is a Group
  55. 9.02: Group Life Cycles and Member Roles
  56. 9.03: Group Problem Solving
  57. 9.04: Teamwork and Leadership
  58. 10: Appendix
  59. 10.01: Time Management Strategies
  60. 10.02: Avoiding Procrastination
  61. 10.03: Defining Goals
  62. 10.04: Setting a Time Frame for Your Goals
  63. 10.05: Writing Specific Goals
  64. 10.06: Using Audio in Business
  65. 10.07: Stages of a Telephone Call
  66. 10.08: One-on-One Audio Calls