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Introduction to Tourism and Hospitality in BC 2e

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Introduction to Tourism and Hospitality in BC 2e

This textbook is an introduction to the tourism and hospitality industry in British Columbia, and is written with a first year college and university audience in mind. It is a collaborative work with input from educators, industry leaders, employers, and past graduates of BC’s tourism and hospitality management programs.

HospitalityWorkforce
Author
Morgan Westcott and Wendy Anderson
Publisher
BCCampus
Source
LibreTexts
License
CC BY
Language
EN
Category
Tourism
Read online Download PDF (open licence)
Contents· 91 sections
  1. 01: History and Overview
  2. 1.01: What is Tourism
  3. 1.02: Global Overview
  4. 1.03: Canada Overview
  5. 1.04: British Columbia Overview
  6. 1.05: Conclusion
  7. 1.06: Impacts of Tourism
  8. TEST 1.1: What is Tourism
  9. 02: Transportation
  10. 2.01: Air
  11. 2.02: Rail
  12. 2.03: Water
  13. 2.04: Land
  14. 2.05: Trends and Issues
  15. 2.06: Conclusion
  16. 03: Accommodation
  17. 3.01: Hotels
  18. 3.02: Camping and RV Accommodation
  19. 3.03: Operations
  20. 3.04: Trends and Issues
  21. 3.05: Conclusion
  22. 04: Food and Beverage Services
  23. 4.01: Food and Beverage Sector Performance
  24. 4.02: Types of Foodand Beverage Providers
  25. 4.03: Types of Food and Beverage Customers
  26. 4.04: Operations
  27. 4.05: Trends and Issues
  28. 4.06: Conclusion
  29. 05: Recreation
  30. 5.01: Overview
  31. 5.02: Recreation and Adventure Tourism in BC
  32. 5.03: Trends and Issues
  33. 5.04: Conclusion
  34. 06: Events Culture Heritage and Sport (Entertainment)
  35. 6.01: Festivals and Events
  36. 6.02: Meetings Conventions and Incentive Travel (MCIT)
  37. 6.03: Attractions
  38. 6.04: Trends and Issues
  39. 6.05: Conclusion
  40. 07: Travel Services
  41. 7.01: Components of Travel Services
  42. 7.02: Travel Services in Canada andBC
  43. 7.03: Tourism Services
  44. 7.04: Trends and Issues
  45. 7.05: Conclusion
  46. 08: Services Marketing
  47. 8.01: The Evolution of Marketing
  48. 8.02: Differences Between Goods and Services
  49. 8.03: Planning for Services Marketing
  50. 8.04: Consumer Behaviour in Tourism and Hospitality
  51. 8.05: Reaching the Consumer
  52. 8.06: Bringing it All Together
  53. 8.07: Trends and Issues
  54. 8.08: Conclusion
  55. 09: Customer Service
  56. 9.01: Customer Experience
  57. 9.02: Communication Strategies
  58. 9.03: Exceeding Expectations with Remarkable Service
  59. 9.04: Loyalty and Customer Relationships
  60. 9.05: Summary
  61. 9.06: Conclusion
  62. 10: Environmental Stewardship
  63. 10.01: Definitions and Environmental Stewardship Ideas
  64. 10.02: Tourism and Climate Change
  65. 10.03: Environmental Stewardship Theory in Tourism
  66. 10.04: Environmental Management in BC
  67. 10.05: Mitigating Tourism and Hospitality Impacts
  68. 10.06: Conclusion
  69. 11: Risk Management and Legal Liability
  70. 11.01: Overview
  71. 11.02: Risk Management Process
  72. 11.03: Laws and Regulations
  73. 11.04: Insurance
  74. 11.05: Occupational Health and Safety in Tourism
  75. 11.06: Conclusion
  76. 12: Indigenous Tourism
  77. 12.01: Indigenous People in Canada
  78. 12.02: Tourism Colonialism Indigenous Human Rights and Reconciliation
  79. 12.03: Indigenous Tourism in Canada
  80. 12.04: Indigenous Tourism in BC
  81. 12.05: Conclusion
  82. 13: Careers and Work Experience
  83. 13.01: Career Planning
  84. 13.02: Work Experience
  85. 13.03: Integrating Planning with Educationand Experience
  86. 13.04: Tourism and Hospitality Success Stories
  87. 13.05: Conclusion
  88. 14: Back to the Big Picture- Globalization and Trends
  89. 14.01: Globalization and the Tourism Industry
  90. 14.02: Top Trends
  91. 14.03: Conclusion- The View from British Columbia