Nguồn ngoài

Mastering Business Communication

Business

Tác giả: RaeAnn Ianniello
Nhà xuất bản: Chabot College
Nguồn: LibreTexts
Giấy phép: CC BY-NC
Ngôn ngữ: EN
Danh mục: Quản trị kinh doanh

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Mục lục· 123 mục

01: Introduction to Business Communication
1.01: Communication is the Key to Business Success
1.02: The Core Elements of Effective Business Communication
1.03: Essential Skills for Success in Business
1.04: The Evolution of Business Communication
1.05: Ethical and Professional Considerations
1.06: Chapter Summary and Activities Introducing Business Communication
02: Professional Writing in the Workplace
2.01: The 3-Step Writing Process Is Your Roadmap to Success
2.02: Planning Like a Pro
2.03: Writing Good News and Neutral News Messages
2.04: Writing Powerful Persuasive Messages
2.05: Formatting for Impact
2.06: Polishing Your Work
2.07: The Power of Words
2.08: When Language Becomes a Barrier
2.8.01: Sharpen Your Messages
2.8.02: Craft Concise Messages
2.8.03: Guide the Reader's Attention
2.8.04: Use Parallel Construction to Improve Readability
2.09: Chapter Summary and Activities Professional Writing in the Workplace
03: Writing with Clarity and Impact
3.01: Why Writing Matters The Power of Clear Communication
3.02: Choosing the Right Communication Channel
3.03: Email Like a Pro Write Messages that Get Read
3.04: Memos and Letters Writing for Results
3.05: Text and Instant Messaging
3.06: Digital Communication Mastering Multimedia Social Media and More
3.07: Using Artificial Intelligence to Enhance Writing
3.08: Netiquette Politeness in the Digital Age
3.09: Summary and Activities Writing with Clarity and Impact
04: Communicating Different Types of Messages
4.01: Bad News Complaints and Messages of Gratitude and Condolence
4.02: Bad News Messages - Saying No Without Burning Bridges
4.03: Complaints and Claims
4.04: Messages of Gratitude
4.05: Letters of Condolence
4.06: Summary and Activities Communicating Different Types of Messages
05: Conducting Research for Business Purposes
5.01: Introduction to Conducting Research
5.02: Preliminary Research Strategies
5.03: Primary Sources and Internal Data
5.04: Finding and Evaluating Sources
5.05: Secondary Sources
5.06: Use the CRAAP Analysis to Evaluate Sources
5.07: Introduction to Writing Ethically
5.08: AI and Business Research
5.09: Using Data for Impact
5.10: Citing Sources
5.11: Summary and Activities The Research Process
06: Business Reports
6.01: Types of Reports
6.02: Formal Reports
6.03: Sections of Formal Reports
6.3.01: Front Sections of a Report
6.04: Informal Reports
6.05: Why It Matters- Reports
6.06: Stakeholders
07: Mastering Career Communication
7.01: Navigating the Stages of Your Career
7.02: The 10 Must-Have Skills for Workplace Success
7.03: Take Charge of Your Career
7.04: Developing a Professional Resume
7.05: Writing Cover Letters That Get Read
7.06: Preparing for a Job Interview
7.07: Mastering Interviews
7.08: Professional Communication for Career Success Salary Negotiation and More
7.09: Networking Confidently
7.10: Putting It Together Mastering Career Communication
08: The Power of Visual Communication in Business
8.01: Why It Matters The Power of Visual Media
8.02: What is Visual Communication
8.03: Choosing the Best Communication Tool
8.04: Types of and Uses for Visual Communication
8.05: Design Visuals to Engage Your Audience
8.06: Using Images for Impact
8.07: Using AI to Create Visual Communication
8.08: Using Images Legally
8.09: Ensuring Accessible Visual Media
8.10: Designing a Video
8.11: Products and Resources for Creating Videos
8.12: Revising and Enhancing Visual Media for Impact
8.13: Summary and Activities The Power of Visual Media
09: Teamwork and Collaboration
9.01: The Value of Teams in Business Why Teamwork Matters
9.02: Understanding Team Dynamics
9.03: Strategies for Collaborative Writing
9.04: Resolving Conflicts at Work
9.05: Decision Making in Groups
9.06: Professionalism in the Workplace
9.07: Tools for Communicating with Groups
9.08: Summary and Activities Collaboration Within and Across Teams
10: Inclusive and Equitable Communication in the Workplace
10.01: Why Inclusive and Equitable Communication Matters
10.02: Communicating Effectively Across Genders
10.03: Supporting and Empowering People with Disabilities
10.04: Bridging Generational Communication Gaps
10.05: Cultivating a Culture of Respect in the Workplace
10.06: Embracing Social and Cultural Diversity
10.07: Strengthening Intercultural Communication Skills
10.08: Summary and Activities for Inclusive and Equitable Communication
11: Powerful Business Presentations
11.01: Crafting a Powerful Presentation
11.02: Planning Your Presentation
11.03: Structuring Your Presentation for Maximum Impact
11.04: Enhancing Your Presentation with Support and Style
11.05: Mastering the Art of Delivery
11.06: Choosing the Best Presentation Tools and Visual Aids
11.07: Conquering Speech Anxiety
11.08: Following Up to Improve Your Skills
11.09: Handling Question-and-Answer Sessions with Confidence
11.10: Summary and Activities Developing and Delivering Business Presentations
12: Social Media for Business
12.01: Introduction to Common Social Media Platforms
12.02: Social Media Who Uses It and For What Purposes
12.03: Choosing the Best Social Media Platform for a Business
12.04: Ensuring Accessible Web Documents on Social Media Platforms
12.05: Mastering Social Media
12.06: The Future of Social Media- Emerging Trends and Predictions
12.07: Building Your Personal Brand on Social Media
12.08: Optimizing LinkedIn for Personal Branding
12.09: Chapter Summary and Activities
13: Appendix B- Grammar Usage and Mechanics