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The Tongue and Quill

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The Tongue and Quill

Military members and civilian employees of the Department of the Air Force must communicate clearly and effectively to carry out our missions. Although we live in an era of rapid personal and mass communication that was barely imagined just a few years ago, our Air Force still requires face-to-face briefings, background papers, and staff packages to keep the mission moving forward. This handbook provides the information to ensure clear communications-written or spoken.

CompositionHumanities
Tác giả
US Air Force
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LibreTexts
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LibreTexts
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CC0 / Public domain
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EN
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Mục lục· 137 mục
  1. 01: A Basic Philosophy of Communitcation
  2. 1.1: What Do We Mean by Communication
  3. 1.2: Communication Teamwork and Leadership
  4. 1.3: Principles of Effective Communication
  5. 02: Seven Steps to Effective Communication
  6. 2.1: Preparing to Write and Speak (Steps 1-4)
  7. 2.2: Drafting, Editing, and Feedback (Steps 5-7)
  8. 2.3: Seven Steps to Effective Communication - Quick Reference List
  9. 03: New Page
  10. 3.1: Key Questions
  11. 3.2: What Is My Purpose
  12. 3.3: Drafting a Purpose Statement
  13. 3.4: Analyzing Purpose: Other Issues
  14. 3.5: Audience Analysis: The Human Factor
  15. 3.6: Tips for Success
  16. 04: New Page
  17. 4.1: Start Smart
  18. 4.2: Getting Data
  19. 4.3: Search Engines and Databases
  20. 4.4: Evaluate Your Sources
  21. 4.5: Useful Online Resources
  22. 05: New Page
  23. 5.1: The Logic of Arguments: Fundamentals
  24. 5.2: Evidence: Proving Your Point
  25. 5.3: Characteristics of Good Supporting Evidence
  26. 5.4: Logical Errors: Flawed Arguments
  27. 5.5: Arguments, Truth and Persuasion
  28. 06: New Page
  29. 6.1: Organizing: Finalizing Your Purpose Statement and Bottom Line
  30. 6.2: The Outline: Why do I Need One
  31. 6.3: Outlining the Body: Pick a Pattern
  32. 07: New Page
  33. 7.1: Drafting: Basic Philosophy
  34. 7.2: Drafting Effective Paragraphs
  35. 7.3: Drafting Effective Sentences
  36. 7.4: Overcoming Writer's Block
  37. 08: New Page
  38. 8.1: Editing vs. Feedback
  39. 8.2: Editing Fundamentals
  40. 8.3: Editing Efficiently: A Three-Step Approach
  41. 8.4: Drafting Basics: Did You Apply Them?
  42. 8.5: Common Grammar Traps
  43. 8.6: Common Writing Errors
  44. 09: New Page
  45. 9.1: Fighting For Feedback
  46. 9.2: Getting Approval: Staff Coordination
  47. 10: Air Force Speaking
  48. 10.1: Verbal Communication
  49. 10.2: Non-Verbal Communication
  50. 10.3: Overcoming Anxiety: Some Simple Steps
  51. 10.4: Common Nonverbal Quirks
  52. 10.5: Delivery Formats: Impromptu Prepared and Manuscript
  53. 10.6: Preparing Your Slides
  54. 11: Effective Listening Strategies
  55. 11.1: Understanding Hearing and Listening
  56. 11.2: Informative, Critical, and Empathic Listening
  57. 11.3: Better Listening
  58. 11.4: Overcome Barriers to Listening
  59. 12: Electronic Communications and Social Media
  60. 12.1: Electronic Mail (E-Mail)
  61. 12.2: Social Media
  62. 12.3: Instant Messaging (IM) and Texting
  63. 12.4: Telephones, Voice Mail and Fax
  64. 12.5: Electronic Communications Glossary
  65. 13: Meetings
  66. 13.1: Planning an Effective Meeting
  67. 13.2: Running Your Meeting
  68. 13.3: Group Dynamics and Fun
  69. 14: The Official Memorandum
  70. 14.1: The Heading Section
  71. 14.2: The Text of the Official Memorandum
  72. 14.3: The Closing Section
  73. 14.4: Additional Information
  74. 14.5: Attachments
  75. 14.6: The Official Memorandum: Examples
  76. 14.7: Spelling Checkers: Before You Sign
  77. 15: The Personal Letter
  78. 15.1: The Heading Section
  79. 15.2: The Text of the Personal Letter
  80. 15.3: The Closing Section
  81. 15.4: Forms of Address Salutation and Complimentary Close
  82. 15.5: Military Ranks and Abbreviations
  83. 15.6: The Personal Letter: Examples
  84. 16: Air force Papers
  85. 16.1: Form and Function
  86. 16.2: Talking Paper
  87. 16.3: Bullet Background Paper
  88. 16.4: Background Paper
  89. 16.5: Position Paper
  90. 17: The Staff Study
  91. 17.1: Purpose
  92. 17.2: Process: Critical Thinking and Problem Solving
  93. 17.3: Writing the Report
  94. 17.4: Complete the Study
  95. 18: The Staff Package
  96. 18.1: SSS Fundamentals
  97. 18.2: Completing the SSS Form
  98. 18.3: Assembling the Package
  99. 18.4: Coordinating the Package
  100. 18.5: Sample SSS and eSSS
  101. 19: Writing Better Bullet Statements
  102. 19.1: Getting Started
  103. 19.2: Drafting Accomplishment-Impact Bullet Statements
  104. 19.3: Polishing Accomplishment-Impact Bullet Statements
  105. 19.4: Bullet Statement Mechanics
  106. 20: The Official Biography
  107. 20.1: The Official Biography: Fundamentals
  108. 20.2: Getting Started
  109. 20.3: Associated Press (AP) Style Guidance for Official Biographies
  110. 20.4: Official Biography Elements
  111. 21: The Resume
  112. 21.1: Function and Organization
  113. 21.2: Seven Steps to an Effective Resume
  114. 21.3: Things to Include
  115. 21.4: Things to Omit
  116. 21.5: The Résumé Cover Letter
  117. 21.6: Examples
  118. 22: Envelopes and Mail
  119. 22.1: Envelope Fundamentals
  120. 22.2: Envelope Anatomy
  121. 22.3: Address Format Standards
  122. 22.4: USPS Mail Terminology
  123. 23: Air Force Publications Forms
  124. 23.1: Dual Responsibilities in Developing Publications Forms
  125. 23.2: Publications Forms Process Overview
  126. 23.3: Plain Language Challenge
  127. 24: Writing Terminology
  128. 24.1: Common Grammatical and Writing Terms
  129. 24.2: Irregular Verbs
  130. 25: Punctuation
  131. 25.1: Punctuation: Why Do We Need It?
  132. 25.2: Open and Closed Punctuation
  133. 25.3: Punctuating Terms in a Series
  134. 25.4: Punctuation Usage Guide
  135. 26: Abbreviations
  136. 27: Capitalization
  137. 28: Numbers