Nguồn ngoài
COMS 155: Workplace Skills
This course is designed to improve communication competency and skills students will use in professional environments. The course focuses on the relationship between the workplace and culture, self-concept and perception, listening, conflict management and teamwork dynamics, job interviewing skills, and nonverbal and oral communication.
- Tác giả
- Holly Manning
- Nhà xuất bản
- Johnson County Community College
- Nguồn
- LibreTexts
- Giấy phép
- CC BY-NC-SA
- Ngôn ngữ
- EN
- Danh mục
- Khoa học cơ bản
Mục lục· 66 mục
- 01: Communication Basics
- 1.01: Communication in Context
- 1.02: Elements in communication
- 1.03: Why Is It Important to Communicate Well
- 1.04: Your Responsibilities as a Communicator
- 02: Culture in the Workplace
- 2.01: Intercultural communication
- 2.02: Cultural Diversity
- 2.03: Demographic Diversity
- 2.04: Gender Diversity
- 2.05: How Biases Are Formed
- 03: Verbal and NonVerbal Communication
- 3.01: Principles of Verbal Communication
- 3.02: Language Can be an Obstacle to Communication
- 3.03: Improving Verbal Communication
- 3.04: Principles of Nonverbal Communication
- 3.05: Types of Nonverbal Communication
- 04: Perception and the Self
- 4.01: Perception Process
- 4.02: Perceiving Others
- 4.03: Perceiving and Presenting Self
- 4.04: Improving Perception
- 05: Listening
- 5.01: Hearing versus Listening
- 5.02: The Value of Listening
- 5.03: The Three A's of Active Listening
- 5.04: Strategies to Enhance Listening
- 06: Conflict in the Workplace
- 6.01: Understanding Conflict
- 6.02: Sources of Conflict in an Organization
- 6.03: Conflict in the Work Environment
- 6.04: Dealing with Conflict- Different Approaches
- 6.05: Managing Intercultural Conflict
- 07: Speeches
- 7.01: Benefits of Public Speaking
- 7.02: Oral presentations
- 7.03: Speaking Competencies
- 7.04: Types of Speeches and Speaking Occasions
- 7.05: Organizing Principles for Your Speech
- 7.06: Elevator Speech
- 7.07: Visual Aids
- 7.08: Myths and Realities of Public Speaking
- 7.09: What are filler words and why do we use them
- 7.10: How can we reduce our use of filler words
- 08: Interviewing
- 8.01: Rituals of Conversation and Interviews
- 8.02: Types of Interviews
- 8.03: Preparing for Interviews
- 8.04: Interview Questions
- 8.05: Wrapping it Up and Looking Ahead
- 8.06: Virtual Interviews- the New Normal
- 8.07: Ten Tips for Virtual Interviewing Success
- 09: Group Communication Teamwork and Leadership
- 9.01: What is a Group
- 9.02: Group Life Cycles and Member Roles
- 9.03: Group Problem Solving
- 9.04: Teamwork and Leadership
- 10: Appendix
- 10.01: Time Management Strategies
- 10.02: Avoiding Procrastination
- 10.03: Defining Goals
- 10.04: Setting a Time Frame for Your Goals
- 10.05: Writing Specific Goals
- 10.06: Using Audio in Business
- 10.07: Stages of a Telephone Call
- 10.08: One-on-One Audio Calls