Nguồn ngoài

Introduction to Professional Communications

No matter your field, having professional communication skills is essential to success in today's workplace. This book covers key business communications topics that will help you in your career, including intercultural communication, team work, professional writing, audience analysis and adapting messages, document formatting, oral communication, and more.

Business

Tác giả: Melissa Ashman
Nhà xuất bản: Kwantlen Polytechnic University
Nguồn: LibreTexts
Giấy phép: CC BY-NC-SA
Ngôn ngữ: EN
Danh mục: Quản trị kinh doanh

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Mục lục· 57 mục

01: Communication foundations
1.01: Learning to write
1.02: Elements in communication
1.03: Critical thinking
02: The research process
2.01: Research questions
2.02: Categorizing sources
2.03: Evaluating sources
2.04: Citing sources
2.05: Making an argument
2.06: Annotated bibliography
03: Planning messages
3.01: Pre-writing
3.02: Communication models
3.03: Audience analysis
3.04: Purpose
3.05: Channels
3.06: Audience types
3.07: Audience demographics
3.08: Audience geographics
3.09: Audience psychographics
3.10: Adapting messages
04: Writing
4.01: Style and tone
4.02: Plain language
4.03: Inclusive language
4.04: Concision
4.05: You attitude (you view)
05: Message types
5.01: Memos
5.02: Letters
5.03: Emails
5.04: Proposals
5.05: Reports
5.06: Persuasive appeals
5.07: Persuasive messages
5.08: Starting your job search
5.09: Resumes
5.10: Cover letters
5.11: Bad news messages
06: Visual communication
6.01: Graphics
6.02: Drawings diagrams and photos
6.03: Tables charts and graphs
6.04: Headings
6.05: Lists
6.06: Emphasis
07: Polishing your message
7.01: Revising editing and proofreading
7.02: Reverse outlining
08: Interpersonal communications
8.01: Intercultural communication
8.02: Team work
8.03: Listening skills
8.04: Giving and receiving feedback
8.05: Workplace conflict management
8.06: Oral presentations